Bridge McFarlandLLP

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Bridge McFarland LLP can offer you practical, uncomplicated advice, support & guidance when you need it most. Whether it be an employment dispute, family advice, an accident or negligence, life planning or moving house, let us help you.
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Our commercial team in Lincoln, Hull, Market Rasen and Grimsby prides itself on its sound business sense, commercial insight, local knowledge and first class understanding of the relevant legal disciplines ranging from employment law, business contracts, dispute resolution to agriculture and property development. From company formation to sale, succession, dissolution or dispute resolution, you can trust our team to deliver first class service and results.
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How do I make a complaint against my solicitor?

If feel you have been let down by your solicitor you should make a complaint as soon as possible

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Please contact our team for more information or if you wish to discuss a potential claim.

If feel you have been let down by your solicitor you should make a complaint as soon as possible to your solicitor or the person nominated within the firm to deal with complaints. You should be able to find this information on the initial documentation the firm sent to you, or their terms & conditions.

If you need guidance on what to say in your complaint, there is a template letter of complaint available on the Legal Ombudsman website; http://www.legalombudsman.org.uk/wp-content/uploads/2014/09/Formal-Complaint-Template.pd

Your solicitor is allowed up to 8 weeks to respond to your complaint. If you are unhappy with their response or if they do not respond you can contact the Legal Ombudsman.

When contacting the Legal Ombudsman you should have already followed the above process. There are some exceptions to this, you can check what they are on the Legal Ombudsman website.

You must refer your complaint to the Legal Ombudsman within 6 months of the final response from your solicitor.

The Legal Ombudsman can help you in the following ways:-

- Order your solicitor or their firm to apologise;

- Order your solicitor or their firm to refund all or part of your fees;

- Order your solicitor or their firm to return your documents; and

- Pay compensation if you have suffered a loss due to your solicitors poor service.

If the issue you have complained about is not in relation to poor service, but is due to your solicitor taking action or failing to take action which was negligent and resulted in a loss to you, you may be able to make a claim.

Please contact our team for more information or if you wish to discuss a potential claim.

Who can I bring a professional negligence claim against? A professional negligence claim can be brought against any professional. We have experience with claims against the following types of professionals:

• Solicitors

• Barristers

• Conveyancers

• Surveyors

• Will writers

• Architects

• Builders

• Accountants

• Financial Advisors

• Insurance Brokers

• Insurance Companies

• Local Education Authorities

How can I help you?
Rob Ripley
Partner

T: 01482 320620

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How can I help you?
Natalie Thomas
Risk & Compliance Partner

T: 01522 518888

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View All FAQs
FAQs
Who can I bring a professional negligence claim against?
A professional negligence claim can be brought against any professional. We have experience with claims against the following types of professionals:
Should I make a complaint?
You can make a complaint against the relevant profession regardless of whether you have suffered a loss. Most complaints relate to issues of poor service such as delay, etc. You should send a formal letter of complaint to the professional which explains the problems you have encountered with them.
How long will my claim take?
Every professional negligence claim is different and the timeframe can vary. However, the Professional Negligence Pre-Action Protocol applies to the majority of professional negligence claims. This protocol governs the conduct of the parties in the initial stages of the claim, for example, after we have sent a Letter of Claim to the Defendant, they have 21 days to acknowledge it and then 3 months after that to respond. Keeping this in mind, and the time it takes to investigate the claim, gather any expert evidence and take any other steps that may be required, the initial stages of the claim can take between 6 and 12 months. If the matter proceeds to trial, this can take in excess of 2 years although very few claims reach this stage.
How will my claim be funded?
We would need to carry our a full risk assessment of your claim before we can advise you about funding. Below are some of the options: